Warranty Policy
At First Ride On, every ride-on is built to last and we stand behind the quality of our products. This page explains what is covered, for how long, and how to get help if something goes wrong.
Warranty Coverage at a Glance
| Period | What's Included |
|---|---|
| First 3 months | Full warranty covering manufacturing defects on the whole ride-on. |
| Months 3–6 | Free replacement of common small parts, such as the receiver and remote control. |
| After 6 months | For damage reported after 6 months, we don't yet have replacement parts listed for purchase — please contact us and we'll advise on the best option. |
The warranty period starts on the delivery date shown on your order.
What Is Covered
The warranty covers manufacturing defects in your ride-on. If a part fails through no fault of normal use, our team will help you get it working again.
If anything seems defective, just contact us or email support@firstrideon.com and we'll take care of it.
What Is NOT Covered
The warranty does not cover issues caused by normal use, accident or outside factors, including:
- Normal wear and tear (for example, tires wearing down over time)
- Water damage, submersion, or riding in heavy rain
- Rough use, collisions, or overloading beyond the stated age/weight limit
- Unauthorized modification or repair
- Cosmetic marks, scratches or fading from regular play
- Damage caused by missing assembly steps or using the wrong battery/charger
Batteries are consumable items: a gradual reduction in run time after many charge cycles is normal and is not a defect.
How to Make a Warranty Claim
- Contact us at support@firstrideon.com or through our Contact Us page.
- Share your order number and a short description of the issue, plus a photo or short video so we can identify the part.
- We confirm the cause and, where covered, ship the replacement part free of charge (within months 3–6).
- Most small-part requests are handled within a few business days once the issue is confirmed.
Please keep your original order number — it is the fastest way for us to verify your coverage.
Related Policies
Still have a question about your ride-on? Email support@firstrideon.com — we're happy to help. Because the best adventures start early. Love at first ride!
