Refund and Returns Policy

RETURN & REFUND POLICY – FIRST RIDE ON

Effective Date: May 30, 2026

At FIRST RIDE ON, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

This Return & Refund Policy explains your rights and responsibilities when requesting a return or refund.

1. RETURN ELIGIBILITY

To be eligible for a return:

The item must be requested within 30 days of delivery.
The item must be unused, unassembled and in original condition
（We do not accept returns of products that have been unsealed, installed, or used, and we do not sell used or second-hand items.）
The item must include original packaging and accessories
Proof of purchase (order number or receipt) is required

We do not accept returns for:

To initiate a return:

Returns sent without prior approval may not be accepted.

Unless the return is due to our error (wrong item received or verified defective product), customers are responsible for all return shipping logistics and costs.
Non-Product-Related Return Fee: For any returns caused by non-product-related issues (including but not limited to: “change of mind,” “bought by mistake,” or “no longer needed”), if the order has already been assigned a tracking number, a flat fee of $80 USD will be deducted from your final refund. This fee is used to cover the initial shipping, transit recovery, and warehouse logistics costs incurred by FIRST RIDE ON.

Once your return is received and inspected:

Refund processing time:

If you discover any issues with the product you received—such as malfunctions or damage—please contact us within 7 days of receipt, and we will provide the appropriate after-sales service.
For damaged products, we will send you the corresponding replacement parts to ensure the product functions correctly.
For malfunctioning products, we will provide detailed repair instructions and the necessary spare parts.
If necessary, we will issue a partial refund based on the extent of the damage or malfunction.

We only replace items if they are:

We do not offer general product exchanges for change of mind.

Our order processing and fulfillment system is fully automated via ERP to ensure the fastest possible delivery to our customers.
We allow customers to cancel orders prior to delivery at no cost to them for shipping. However, if you refuse delivery or return the item for reasons other than product quality after it has been delivered, you will be responsible for an $80 shipping fee.