Refund and Returns Policy - First Ride On

RETURN & REFUND POLICY – FIRST RIDE ON

Effective Date: May 30, 2026

At FIRST RIDE ON, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

This Return & Refund Policy explains your rights and responsibilities when requesting a return or refund.

1. RETURN ELIGIBILITY

To be eligible for a return:

The item must be requested within 30 days of delivery.
The item must be unused, unassembled and in original condition
（We do not accept returns of products that have been unsealed, installed, or used, and we do not sell used or second-hand items.）
The item must include original packaging and accessories
Proof of purchase (order number or receipt) is required

We do not accept returns for:

To initiate a return:

Contact us at support@firstrideon.com
Provide your order number and reason for return
Wait for return approval instructions
Ship the product back to the provided return address.
We operate 8 warehouses across the U.S., with our main warehouse located at 1433 Internationale Pkwy, Woodridge, IL 60517.
For approved returns, please use the return address provided by our customer service team, which will be the warehouse closest to your location. Please do not send your return to our main warehouse unless specifically instructed by our customer service team.

Returns sent without prior approval may not be accepted.

Customers do not need to pay return shipping costs.
Once your return is approved, we will provide you with a prepaid return shipping label. You will not be responsible for any return shipping fees.

Once your return is received and inspected:

Refund processing time:

If you discover any issues with the product you received—such as malfunctions or damage—please contact us, and we will provide the appropriate after-sales service.
For damaged products, we will send you the corresponding replacement parts to ensure the product functions correctly.
For malfunctioning products, we will provide detailed repair instructions and the necessary spare parts.
If necessary, we will issue a partial refund based on the extent of the damage or malfunction.

We only replace items if they are:

Our order processing and fulfillment system is fully automated via ERP to ensure the fastest possible delivery to our customers.
If your order has not yet shipped: We will cancel the order and issue a full refund to your original payment method.
If your order has already shipped: We will contact the shipping carrier and request an interception to stop the package before delivery.
- If the package interception is successful: Once the package is returned to our warehouse, we will issue a full refund.
- If the package interception is unsuccessful: You may refuse the package when delivery is attempted. The package will then be returned to us, and we will issue a full refund once it is returned.
- If the package is delivered before the interception is completed: Contact us and we will provide a prepaid return shipping label for you to return the unopened package. You will not be responsible for return shipping costs. Once the package is returned to us, we will issue a full refund.