SHIPPING POLICY - FIRST RIDE ON

This Shipping Policy explains how FIRST RIDE ON processes, ships, and delivers orders placed on our website.

By placing an order, you agree to the terms outlined below.

1. SHIPPING COVERAGE

We currently ship to the 48 contiguous United States only.

We do NOT ship to Alaska or Hawaii.
We do NOT ship to U.S. territories, including Puerto Rico and Guam.

PO Boxes are not supported. Our ride-on cars are oversized items and cannot be delivered to PO Box addresses.

We do not guarantee shipping availability to all remote or restricted locations.

2. ORDER PROCESSING TIME

All orders are processed within:

1–2 business days (standard processing time)

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience high order volume, processing may be delayed by a few additional business days.

3. SHIPPING TIME

We operate 8 warehouses across the U.S., with our main warehouse located at 1433 Internationale Pkwy, Woodridge, IL 60517. To help get your order to you as quickly as possible, we’ll ship it from the warehouse closest to your location via FedEx. Estimated delivery times after shipment:

Standard Shipping: Delivery within 2-3 business days across the United States.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

Carrier delays
Weather conditions
Peak seasons
Customs inspections (if applicable)
Incorrect or incomplete shipping addresses

4. SHIPPING FEES

All orders placed on our website include free shipping.

All orders are shipped from within the United States, so no additional import duties or taxes will be charged.

5. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2–24 hours to update after shipment.

6. DELIVERY RESPONSIBILITY

If your package is lost before it is marked as delivered: Please contact our support team. We will work with the shipping carrier to locate the package. If the package is confirmed lost in transit, we will arrange a replacement at no additional cost.
If your package is marked as delivered but you cannot find it: We recommend checking with your neighbors, family members, or other household members to see if someone accepted or received the package on your behalf. You may also check around your delivery area for a safe location where the carrier may have left the package.

If you still cannot locate your package, please contact the shipping carrier first for assistance. You can then contact our support team, and we will be happy to assist you in locating your package.