This Shipping Policy explains how FIRST RIDE ON processes, ships, and delivers orders placed on our website.

By placing an order, you agree to the terms outlined below.

1. SHIPPING COVERAGE

We currently ship to:

  • United States (all 50 states)
  • Select U.S. territories (where available)
  • PO Boxes (not available for delivery due to the large size of our ride-on cars)

We do not guarantee shipping availability to all remote or restricted locations.

2. ORDER PROCESSING TIME

All orders are processed within:

  • 1–2 business days (standard processing time)

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience high order volume, processing may be delayed by a few additional business days.

3. SHIPPING TIME

We operate 8 warehouses across the U.S., with our main warehouse located at 1433 Internationale Pkwy, Woodridge, IL 60517. To help get your order to you as quickly as possible, we’ll ship it from the warehouse closest to your location via FedEx. Estimated delivery times after shipment:

  • Standard Shipping: Delivery within 2-3 business days across the United States.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Peak seasons
  • Customs inspections (if applicable)
  • Incorrect or incomplete shipping addresses

4. SHIPPING FEES

All orders placed on our website include free shipping.

All orders are shipped from within the United States, so no additional import duties or taxes will be charged.

5. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2–24 hours to update after shipment.

6. DELIVERY RESPONSIBILITY

Once the order is handed over to the shipping carrier, responsibility for the package transfers to the customer.

We are not responsible for:

  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses provided by customers
  • Carrier delays or errors

If your package is lost or delayed, please contact the carrier first, then contact our support team for assistance.

7. INCORRECT ADDRESS

Customers are responsible for ensuring that shipping information is accurate.

If an incorrect address is provided:

  • We are not responsible for failed delivery
  • Additional shipping fees for reshipment are the customer's responsibility
  • Orders may not be recoverable once shipped

8. SHIPPING DELAYS

While we strive for timely delivery, we are not responsible for delays caused by:

  • Shipping carriers
  • Weather events
  • Holidays and peak seasons
  • Logistics disruptions
  • Customs or regulatory delays

9. CONTACT US

For shipping-related questions, please contact us:

FIRST RIDE ON

Email: support@firstrideon.com

Business Email: info@firstrideon.com

Website: www.firstrideon.com