FAQs – First Ride On

Orders ship from our US warehouse and typically arrive within 3-5 business days of shipping (occasionally longer in special circumstances).

Yes – all orders ship free within the US, with no import duties or taxes since we ship from within the US.

We ship to all 50 US states. We don't offer self-pickup or expedited shipping – all orders use our standard free shipping. Full details on our Shipping Policy page.

Yes. Once your order ships, you'll receive an email with the tracking number.

Check around your home and ask neighbors or family if they accepted it, then let us know and we'll help with the next step.

Yes. Contact us as soon as possible: before shipping we can cancel or redirect for free; if it's already in transit we'll try to intercept the parcel.

You can return within 30 days of delivery if the item is unused, unassembled, and in its original packaging. Returns are free – we provide a prepaid return label. See our Refund & Returns page for details.

Refunds are processed to your original payment method within 5-10 business days after we receive and inspect the return.

Contact us with photos. We'll send free replacement parts, or a replacement vehicle if the body is severely damaged or the item is wrong. See our Refund & Returns page for details.

Yes – every ride-on comes with a 3-month warranty covering manufacturing defects, plus a 6-month parts warranty: within the first 6 months we'll send small parts (like the receiver or remote control) free of charge.

Visit our Contact Us page, or email support@firstrideon.com (business: info@firstrideon.com). Support hours are Monday-Friday, 9:00 AM-5:00.

Store it indoors or under a waterproof cover; don't hose it down or use soap and water on it, and avoid prolonged sun exposure. If unused for a long time, disconnect the charging cable under the seat and recharge at least every 3 months.

We accept the following payment methods through our secure checkout: Credit / Debit Cards, Afterpay, Klarna, and Affirm.

We take reasonable measures to help protect your personal and payment information. Our website uses SSL encryption to secure information transmitted between your browser and our website. Payments are processed through secure payment providers. For more details, please review our Privacy Policy.

The vehicle is delivered unassembled and requires adult assembly. A printed product manual and assembly instructions are included in the package to guide you through the installation process. For select models, an installation video may also be available on the product page for additional guidance.

Our range covers ages 1-12. Ages 1-3 use foot-to-floor push cars with a parent handle; ages 3-6 start on 12V single-seat models; 6-8 step up to 24V two-seaters and 36V UTVs; 8-12+ enjoy 36V off-road and 48V drift go-karts. Always follow the age and weight guidance on each product page.

Yes. Our ride-ons are officially licensed from brands such as Ford, RAM, McLaren, Chevrolet, Dodge, Mercedes-Benz, Porsche and JCB, with authentic styling and details.

Every First Ride On ride-on is built from child-safe materials and certified to U.S. children's product safety standards, including CPC and ASTM F963, so the body, paint and plastics are safe for little hands.

On the driving side, safety features vary by model and by the age and needs of the child. Most ride-ons come with a parent remote that has an emergency stop and adjustable speed, plus a 3-point seat belt. Many models add soft-start (gradual acceleration, so they don't jerk forward), while our larger 24V–48V trucks, SUVs and UTVs add sturdy doors and spring or stable suspension for a steadier ride, and several use anti-tip wheels with a reinforced frame. Younger drivers get more of the parent-control and limiter features, while bigger kids get more of the structural supports. Always check the specific safety marks and the age and weight guidance shown on each product page before you buy.

Our ride-on vehicles use lead-acid batteries and come with the battery included, so no separate purchase is required. Due to shipping restrictions on lead-acid batteries, air transportation may be subject to certain limitations. If you plan to travel by air with your ride-on vehicle, please check with your airline in advance for their specific requirements.

Charge 12V models for 8-12 hours and 24V models for about 12 hours. Do not exceed 20 hours. The charger light changes from red to green when fully charged.

On a full charge, most models run about 40-50 minutes in normal use. Under ideal conditions (around 25C / 77F, flat pavement, within weight limit) runtime can reach 1-2 hours. Runtime is shorter in cold weather, on hills, or with a heavier rider.

Shorter runtime is usually caused by low temperature (cold reduces capacity), driving on hills or grass, exceeding the weight limit, or a charger that never turned green. Charge a bit longer in cold weather and use the car on flat ground. If the charger light stays red, the charger may need replacing.

First check that the battery connector isn't loose or unplugged (re-seat it). If the charger stays cool and never warms slightly while plugged in, the charger may be faulty – we'll send a replacement. If neither helps, send us a short video of the issue and we'll arrange a replacement battery.

Yes. Replacement parts may be provided free of charge during the 6-month warranty period, depending on the issue and the part required. If you need a replacement part, please contact our customer support team with your order number, and we’ll be happy to assist you with the replacement.

For products outside the warranty period, replacement parts are not currently available for separate purchase.

Whether a parental remote control is included depends on the specific model. Please refer to the product page for details about the included features and accessories for each ride-on vehicle.

1) Remove the remote batteries and turn the car off. 2) Reinstall the batteries and place the remote near the steering wheel. 3) Turn the car on – when two lights on the remote stay lit, pairing is successful.

Three lights blinking = not connected to the car; one light blinking = the car is locked (press the P button to unlock); one light solid = low speed; two lights solid = medium; three lights solid = high speed.

Some cars have Bluetooth speaker and MP3 player. Follow the Bluetooth pairing steps in the user manual to connect your phone and play music. If the car starts but there's no sound from the speaker, check the volume on both the car and your phone.

Charge the battery for 8-12 hours first, then check that all connection wires are correctly plugged in and that the charger light has turned from red to green. Also check whether the P button on the remote was pressed (the car locks and won't move until you press P to unlock). If it still won't start, send us a video and we'll help diagnose.

Check that the rider is within the weight limit and driving on a flat surface. Low battery voltage causes slow speed – recharge the battery. If the issue continues, send us a video so we can arrange the right part.

Check the fuse (it may auto-cut power for 5-60 seconds then reset), confirm the pedal is properly connected, and inspect the motor terminals and connectors. If none of these fix it, send us a video and we'll arrange a replacement.

First check inside the engine bay and underneath the car – small parts are sometimes tucked there. If the part is still missing, contact us with your shipping address (and, if possible, a photo circling the missing part number from the manual) and we'll ship the correct part from our warehouse.

We have a step-by-step receiver replacement video. Contact support and we'll send you the link, or check the product page resources.