1. Our Promise

At FirstRideOn, we stand behind the quality of our products and are committed to providing a smooth and fair shopping experience.

We offer a 30-day return window and responsive customer support to ensure your satisfaction.

2. Return Window

You may request a return within 30 days of delivery.

After 30 days, returns or refunds may not be accepted.

3. Return Eligibility

To qualify for a return, your item must meet ALL of the following:

  • Unused, unassembled, and in original condition
  • Returned in original packaging (including all parts, accessories, manuals)
  • No signs of wear, riding, or outdoor use
  • Not damaged due to misuse, improper assembly, or handling

⚠️ Important (Ride-On Products):
Due to the nature of electric ride-on toys, any product that has been:

  • Assembled
  • Used (even lightly)
  • Driven outdoors

will not be eligible for return, unless it is defective.

4. Non-Returnable Items

We do not accept returns for:

  • Gift cards
  • Final sale / clearance items
  • Used or assembled ride-on vehicles
  • Items damaged by misuse or improper handling
  • Missing parts not caused by us

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

📩 Email: service@firstrideon.com

Please include:

  • Order number
  • Clear photos or videos of the issue

We will resolve the issue by:

  • Sending replacement parts, OR
  • Sending a replacement product, OR
  • Issuing a full or partial refund

👉 We prioritize fast resolution without requiring unnecessary returns whenever possible.

6. Return Authorization (RMA Required)

All returns must be approved in advance.

Returns sent without authorization may be refused or not refunded.

To request a return, contact:
📩 service@firstrideon.com

7. Refund Process

Once your return is received and inspected:

  • You will receive a confirmation email
  • Refund approval or rejection will be notified

If approved:

  • Refund will be issued to the original payment method
  • Processing time: 3–10 business days

8. Partial Refunds

Partial refunds may be issued if:

  • Item is not in original condition
  • Parts or packaging are missing
  • Item shows signs of use
  • Return is outside the standard window

9. Return Shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • Return shipping cost may be deducted from refund

For high-value items, we strongly recommend:

  • Trackable shipping
  • Shipping insurance

⚠️ We are not responsible for lost or damaged return shipments.

10. Exchanges

We only offer exchanges for items that are defective or damaged.

To request an exchange:
📩 service@firstrideon.com

11. Gifts

If the item was marked as a gift:

  • You will receive a store credit after return approval

If not marked as a gift:

  • Refund will be issued to the original purchaser

12. Return Address

Please do NOT send items back without contacting us first.

Approved returns should be sent to:

FirstRideOn Returns Center
36 S 18TH AVE STE A
Brighton, Colorado 80601
United States

13. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your credit card company
  3. Contact your bank

If the issue persists, contact us:
📩 service@firstrideon.com

14. Order Cancellation

Orders may be canceled before shipment for a full refund.

If the order has already been shipped:

  • You must follow the return process
  • Shipping fees may not be refundable

15. Chargebacks & Disputes

We are committed to resolving all issues quickly.

Before initiating a chargeback, please contact us at:
📩 service@firstrideon.com

We typically respond within 24 hours and will work to resolve your issue promptly.

16. Policy Updates

We reserve the right to update this policy at any time.
Changes will be posted on this page.

17. Contact Us

For any questions regarding returns or refunds:

📩 Email: service@firstrideon.com
🌐 Website: https://firstrideon.com