This Shipping Policy explains how FIRST RIDE ON processes, ships, and delivers orders placed on our website.

By placing an order, you agree to the terms outlined below.

1. SHIPPING COVERAGE

We currently ship to:

· United States (all 50 states)

· Select U.S. territories (where available)

We do not guarantee shipping availability to all remote or restricted locations.

2. ORDER PROCESSING TIME

All orders are processed within:

· 1–3 business days (standard processing time)

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience high order volume, processing may be delayed by a few additional business days.

3. SHIPPING TIME

Estimated delivery times after shipment:

· Standard Shipping: 3–5 business days
 (Most contiguous U.S. regions are delivered within 3 business days.)

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

· Carrier delays

· Weather conditions

· Peak seasons

· Customs inspections (if applicable)

· Incorrect or incomplete shipping addresses

4. SHIPPING FEES

Free shipping on orders placed on our website.

5. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 2-24 hours to update after shipment.

6. DELIVERY RESPONSIBILITY

Once the order is handed over to the shipping carrier, responsibility for the package transfers to the customer.

We are not responsible for:

· Lost or stolen packages marked as delivered

· Incorrect shipping addresses provided by customers

· Carrier delays or errors

If your package is lost or delayed, please contact the carrier first, then contact our support team for assistance.

7. INCORRECT ADDRESS

Customers are responsible for ensuring that shipping information is accurate.

If an incorrect address is provided:

· We are not responsible for failed delivery

· Additional shipping fees may apply for reshipment

· Orders may not be recoverable once shipped

8. SHIPPING DELAYS

While we strive for timely delivery, we are not responsible for delays caused by:

· Shipping carriers

· Weather events

· Holidays and peak seasons

· Logistics disruptions

· Customs or regulatory delays

9. CONTACT US

For shipping-related questions:

FIRST RIDE ON

Email: support@firstrideon.com
Business Email: info@firstrideon.com
Website: www.firstrideon.com

RETURN & REFUND POLICY

Effective Date: May 30, 2026

At FIRST RIDE ON, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

This Return & Refund Policy explains your rights and responsibilities when requesting a return or refund.

1. RETURN ELIGIBILITY

To be eligible for a return:

· The item must be requested within 14–30 days of delivery (you can adjust this window)

· The item must be unused, unassembled and in original condition
（We do not accept returns of products that have been unsealed, installed, or used, and we do not sell used or second-hand items.）

· The item must include original packaging and accessories

· Proof of purchase (order number or receipt) is required

2. NON-RETURNABLE ITEMS

We do not accept returns for:

· Used or damaged products caused by misuse

· Assembled or heavily used ride-on vehicles

· Clearance or final sale items

· Custom or special-order products

· Products missing original parts or packaging

3. RETURN PROCESS

To initiate a return:

1. Contact us at support@firstrideon.com

2. Provide your order number and reason for return

3. Wait for return approval instructions

4. Ship the product back to the provided return address

Returns sent without prior approval may not be accepted.

4. RETURN SHIPPING COSTS

· Unless the return is due to our error (wrong item received or verified defective product), customers are responsible for all return shipping logistics and costs.

· Non-Product-Related Return Fee: For any returns caused by non-product-related issues (including but not limited to: "change of mind," "bought by mistake," or "no longer needed"), if the order has already been assigned a tracking number, a flat fee of $80 USD will be deducted from your final refund. This fee is used to cover the initial shipping, transit recovery, and warehouse logistics costs incurred by FIRST RIDE ON.

5. REFUNDS

Once your return is received and inspected:

· We will notify you of approval or rejection

· If approved, your refund will be processed to your original payment method

Refund processing time:

· 5–10 business days after approval (varies by bank/payment provider)

6. After-Sales Support

· If you discover any issues with the product you received—such as malfunctions or damage—please contact us within 7 days of receipt, and we will provide the appropriate after-sales service.

· For damaged products, we will send you the corresponding replacement parts to ensure the product functions correctly.

· For malfunctioning products, we will provide detailed repair instructions and the necessary spare parts.

· If necessary, we will issue a partial refund based on the extent of the damage or malfunction.

7. EXCHANGES

We only replace items if they are:

· Defective

· Damaged

· Incorrect item received

We do not offer general product exchanges for change of mind.

8.ORDER CANCELLATION

· Our order processing and fulfillment system is fully automated via ERP to ensure the fastest possible delivery to our customers.

· We allow customers to cancel orders prior to delivery at no cost to them for shipping. However, if you refuse delivery or return the item for reasons other than product quality after it has been delivered, you will be responsible for an $80 shipping fee.

9.CHARGEBACKS

We encourage customers to contact us before initiating any chargeback.

Unauthorized chargebacks may result in:

· Account restrictions

· Denial of future orders0

· Delayed resolution

10. CONTACT US

For returns or refund support:

FIRST RIDE ON

Email: support@firstrideon.com
Business Email: info@firstrideon.com
Website: www.firstrideon.com