At FIRST RIDE ON ("FIRST RIDE ON," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, create an account, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to emails, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login information
  • Order history
  • Customer service communications

Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete credit card numbers or payment credentials on our servers.

Device and Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referral source
  • Pages viewed
  • Time spent on pages
  • Click behavior
  • Purchase activity

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Remember preferences
  • Improve website functionality
  • Analyze website traffic
  • Personalize content
  • Measure advertising performance

2. HOW WE USE YOUR INFORMATION

We may use collected information to:

Order Processing

  • Process purchases
  • Verify payments
  • Arrange shipping
  • Provide order updates

Customer Support

  • Respond to inquiries
  • Resolve disputes
  • Handle warranty claims
  • Provide technical assistance

Website Improvement

  • Analyze user behavior
  • Improve website performance
  • Optimize product offerings
  • Enhance user experience

Marketing

With your consent where required by law, we may send:

  • Promotional emails
  • Product announcements
  • Special offers
  • Seasonal campaigns
  • Loyalty program communications

You may unsubscribe at any time.

Fraud Prevention

We may use information to:

  • Detect suspicious activity
  • Prevent fraud
  • Verify identities
  • Protect customers and our business

3. CHILDREN'S PRIVACY

FIRST RIDE ON sells products designed for children; however, our website is intended for use by parents, guardians, and adult purchasers.

We do not knowingly collect personal information directly from children under the age of 13.

If we learn that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information promptly.

Parents who believe their child has submitted personal information may contact us for assistance.

4. HOW WE SHARE INFORMATION

We do not sell your personal information.

We may share information with trusted third parties that assist in operating our business, including:

Payment Providers

To securely process transactions.

Shipping Carriers

To fulfill and deliver orders.

Customer Service Platforms

To manage support requests and communications.

Marketing and Analytics Providers

To improve advertising effectiveness and website performance.

Legal Authorities

When required by law, court order, legal process, or to protect our legal rights.

5. SHOPIFY, WOOCOMMERCE, AND THIRD-PARTY SERVICES

If our store operates through platforms such as Shopify, WooCommerce, or other e-commerce providers, your information may be processed by those service providers in accordance with their own privacy practices.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your experience.

Cookies may help us:

  • Keep you logged in
  • Save shopping cart contents
  • Remember preferences
  • Analyze website traffic
  • Measure advertising performance

You can control cookies through your browser settings.

Disabling cookies may affect certain website features.

7. ADVERTISING AND RETARGETING

We may use advertising technologies provided by third-party partners to display relevant advertisements.

These technologies may collect information about:

  • Website visits
  • Browsing behavior
  • Products viewed
  • Purchase activity

This information may be used to display personalized advertisements on other websites and platforms.

8. EMAIL AND SMS COMMUNICATIONS

If you subscribe to our marketing communications, we may send:

  • Product updates
  • Promotions
  • Discounts
  • Newsletters
  • Seasonal offers

You may opt out at any time by:

  • Clicking the unsubscribe link in emails
  • Following SMS opt-out instructions
  • Contacting customer support

9. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

Accordingly, we cannot guarantee absolute security.

10. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we will delete or anonymize it where reasonably practicable.

11. YOUR PRIVACY RIGHTS

Depending on your state of residence and applicable law, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Delete personal information
  • Restrict certain processing activities
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

We may need to verify your identity before processing requests.

12. INTERNATIONAL USERS

Our website is operated from the United States.

If you access our website from outside the United States, your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate.

By using our services, you consent to such transfers.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for:

  • Their privacy practices
  • Their content
  • Their security measures

Please review their privacy policies before providing personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any changes will become effective upon posting the revised version on this page.

The updated Effective Date will indicate when changes were made.

Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.

15. CONTACT US

If you have questions regarding this Privacy Policy or your personal information, please contact us:

FIRST RIDE ON

Email: support@firstrideon.com

Business Email: service@firstrideon.com

Website: www.firstrideon.com

Customer Support Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)