This Shipping Policy explains how FIRST RIDE ON processes, ships, and delivers orders placed on our website.

By placing an order, you agree to the terms outlined below.

1. SHIPPING COVERAGE

We currently ship to:

  • United States (all 50 states)
  • Select U.S. territories (where available)

We do not guarantee shipping availability to all remote or restricted locations.

2. ORDER PROCESSING TIME

All orders are processed within:

  • 1–3 business days (standard processing time)

Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience high order volume, processing may be delayed by a few additional business days.

3. SHIPPING TIME

Estimated delivery times after shipment:

  • Standard Shipping: 5–12 business days
  • Express Shipping (if available): 3–7 business days

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Peak seasons
  • Customs inspections (if applicable)
  • Incorrect or incomplete shipping addresses

4. SHIPPING FEES

Shipping fees are calculated at checkout based on:

  • Delivery address
  • Package weight and size
  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly displayed on the website.

5. ORDER TRACKING

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after shipment.

6. DELIVERY RESPONSIBILITY

Once the order is handed over to the shipping carrier, responsibility for the package transfers to the customer, unless otherwise required by law.

We are not responsible for:

  • Lost or stolen packages marked as delivered
  • Incorrect shipping addresses provided by customers
  • Carrier delays or errors

If your package is lost or delayed, please contact the carrier first, then contact our support team for assistance.

7. INCORRECT ADDRESS

Customers are responsible for ensuring that shipping information is accurate.

If an incorrect address is provided:

  • We are not responsible for failed delivery
  • Additional shipping fees may apply for reshipment
  • Orders may not be recoverable once shipped

8. DAMAGED OR LOST PACKAGES

If your order arrives damaged or is lost in transit:

Please contact us within 7 days of delivery (or expected delivery date).

We may require:

  • Photos of damaged items or packaging
  • Carrier tracking information
  • Order details

We will evaluate the situation and offer a replacement or refund where appropriate.

9. SHIPPING DELAYS

While we strive for timely delivery, we are not responsible for delays caused by:

  • Shipping carriers
  • Weather events
  • Holidays and peak seasons
  • Logistics disruptions
  • Customs or regulatory delays

10. CONTACT US

For shipping-related questions:

FIRST RIDE ON

Email: support@firstrideon.com
Business Email: info@firstrideon.com
Website: www.firstrideon.com

RETURN & REFUND POLICY

Effective Date: May 30, 2026

At FIRST RIDE ON, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

This Return & Refund Policy explains your rights and responsibilities when requesting a return or refund.

1. RETURN ELIGIBILITY

To be eligible for a return:

  • The item must be requested within 14–30 days of delivery (you can adjust this window)
  • The item must be unused, unassembled (if applicable), and in original condition
  • The item must include original packaging and accessories
  • Proof of purchase (order number or receipt) is required

2. NON-RETURNABLE ITEMS

We do not accept returns for:

  • Used or damaged products caused by misuse
  • Assembled or heavily used ride-on vehicles
  • Clearance or final sale items
  • Custom or special-order products
  • Products missing original parts or packaging

3. RETURN PROCESS

To initiate a return:

  1. Contact us at support@firstrideon.com
  2. Provide your order number and reason for return
  3. Wait for return approval instructions
  4. Ship the product back to the provided return address

Returns sent without prior approval may not be accepted.

4. RETURN SHIPPING COSTS

Unless the return is due to our error (wrong item, defective product), customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

5. REFUNDS

Once your return is received and inspected:

  • We will notify you of approval or rejection
  • If approved, your refund will be processed to your original payment method

Refund processing time:

  • 5–10 business days after approval (varies by bank/payment provider)

6. PARTIAL REFUNDS

In some cases, partial refunds may be issued for:

  • Items not in original condition
  • Items returned after the allowed return window
  • Items with missing parts or packaging

7. DEFECTIVE OR DAMAGED PRODUCTS

If your product arrives defective or damaged:

Please contact us within 7 days of delivery.

We may offer:

  • Replacement parts
  • Full replacement
  • Refund (depending on case evaluation)

We may require photo or video evidence.

8. EXCHANGES

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

We do not offer general product exchanges for change of mind.

9. ORDER CANCELLATION

Orders may be canceled before they are shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

10. CHARGEBACKS

We encourage customers to contact us before initiating any chargeback.

Unauthorized chargebacks may result in:

  • Account restrictions
  • Denial of future orders
  • Delayed resolution

11. CONTACT US

For returns or refund support:

FIRST RIDE ON

Email: service@firstrideon.com
Business Email: info@firstrideon.com
Website: www.firstrideon.com